At flixlivetv.com, we are committed to providing high-quality digital products, including our educational guides and configuration toolkits. We want you to be satisfied with your purchase. This policy outlines the conditions under which a refund may be considered for our digital goods.
Nature of Digital Products
Our products are digital goods (educational guides, toolkits, and configuration files) that are delivered instantly and are available for use immediately upon purchase. Due to the immediate access and irrevocable nature of digital products, all sales are generally considered final and non-refundable. We do not offer free trials for our digital guides.
Refund Eligibility
A refund will only be considered under the following specific circumstances:
- Technical Failure of the Product: If the digital file you receive is corrupted, unreadable, or fails to download after you have made reasonable attempts, and our support team is unable to provide you with a working copy within 48 hours of your support request.
- Significant Misrepresentation: If the digital product you receive is fundamentally different from its description on the product page. This applies to clear errors in what was delivered, not dissatisfaction with the educational content itself.
A refund will NOT be provided under the following circumstances:
- You changed your mind after purchasing the digital product.
- You purchased a product by mistake.
- You do not have the appropriate software or hardware to open or use the digital product.
- Crucially, issues related to any third-party content, streams, or services. Our products are educational tools to help you configure your own setup. We are not responsible for and cannot control the functionality, availability, or legality of any external content or services you may choose to use.
Refund Request Process
To request a refund based on the eligibility criteria above, please follow these steps:
- Contact Us: Reach out to our support team via our official Email or the “Contact Us” page on our website within 7 days of your purchase.
- Provide Purchase Details: Include the email address used for the purchase and the order number. Please provide a clear, detailed description of the issue and why you believe it meets our eligibility criteria.
- Review Process: Our team will review your request. This involves verifying the purchase and investigating the reported issue with the digital product (e.g., checking our files for corruption or comparing the product to its public description).
- Resolution: Based on our review, we will determine if a refund is warranted. Approved refunds will be processed back to the original payment method, typically within 7-10 business days.
Important Notes
- We strongly encourage you to contact our support team first if you have trouble downloading or accessing your digital product. We can often resolve these technical issues quickly.
- Your feedback on our digital products is highly valued, as it helps us improve our educational content for all users.