At flixlivetv.com, we are dedicated to providing you with a seamless streaming experience. However, we understand that technical issues can occasionally arise. Should you encounter any problems that prevent you from fully enjoying our service, we offer a structured refund process to ensure your satisfaction.
Free Trial Policy
We offer a 6-hour free trial to allow users to explore our platform. For extended access, paid trials are available in increments of 12 hours, 24 hours, 36 hours, and a special 72-hour Weekend Pass.
Refund Eligibility
If you have purchased a subscription and experienced service downtime for 1 to 3 consecutive days without receiving any updates from us regarding the issue or estimated resolution time, you may be eligible for a refund. Refunds are not automatic and will follow the procedure outlined below.
Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Reach out to us via Email, WhatsApp, or through the “Contact Us” page on our website.
- Provide Information: Include your username, the email associated with your purchase, and a brief description of the issue you’re facing.
- Review Process: Once your request is received, it will be forwarded to our finance department. We will investigate whether the issue is related to your individual account or a broader service outage.
- Approval and Refund: Based on our review, we will determine whether a refund is warranted. Refunds will be processed back to your original payment method, typically within 7 business days after approval.
Important Notes
- Refunds will not be granted immediately upon request. All cases are carefully evaluated before a decision is made.
- We highly recommend contacting our support team before requesting a refund, as many technical issues can be resolved swiftly, ensuring you don’t miss out on our service.
- Feedback is always welcome. Your input helps us continuously improve and provide the best possible streaming experience for our users.